Client Rights & Records

At Sunrise Counseling Dallas, we believe clients should have clear information about their rights and how to access their mental health records. The information below is provided in accordance with Texas Health & Safety Code Chapter 181.

Requesting Your Mental Health Records

You have the right to request a copy of your mental health records.

To request your records, please submit a written request using one of the following methods:

  • Secure Client Portal (preferred)

  • Email

  • Mail

Under Texas Health & Safety Code §611.008(a), your provider will respond to your written request within 15 days as required by Texas law.

If you have questions about obtaining your records, please contact our office and we will be happy to assist you.

Questions About a Licensed Mental Health Professional

If you have questions regarding a licensed mental health professional or would like to file a complaint, you may contact the Texas Behavioral Health Executive Council (BHEC).

Texas Behavioral Health Executive Council (BHEC)

1801 Congress Avenue, Suite 7.300
Austin, Texas 78701

Phone: (800) 821-3205

Email: Enforcement@bhec.texas.gov

Website: https://bhec.texas.gov/discipline-and-complaints/

Filing a Consumer Complaint

To file a consumer complaint regarding mental health services, please contact the Texas Office of the Attorney General Consumer Protection Division.

Website:

https://www.texasattorneygeneral.gov/consumer-protection

Questions?

If you have questions about your records or any of the information on this page, please contact Sunrise Counseling Dallas. We are committed to helping you understand your rights and ensuring you have access to the information you need